Refund policy

At Pet Calming Beds, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging.
Include all accessories and documentation, if applicable.
Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Products that have been used, damaged, or altered after delivery.
Personalized or custom-made items.
Clearance, final sale, or gift card purchases.
Products returned more than 30 days after delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will review your claim and, if approved, provide a replacement or full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

If the return is due to a change of mind, customers are responsible for return shipping costs.

If the item is defective, damaged during shipping, or an incorrect product was received, Pet Calming Beds will cover the return shipping costs or provide an appropriate solution.